Please Leave
a Message
When I call any kind of company for service, I know I’m
probably going to be waiting on hold for a little while. Some companies have hold music to keep those
who call entertained while they deal with the people who called in first. Some companies don’t have that, and the
moment the operator places me on hold it seems like they’ve actually hung up on
me. And many times when I think of
hanging up and calling back, a person who can actually help me picks up. The “latest and greatest” in customer service
is live online chat. Some companies have
technicians manning computer stations just to talk to those who don’t want to
wait in line on the phone. There are
other companies that have a “virtual assistant” that has been programmed with
responses to FAQs not found on the website.
When I got back from vacation a couple weeks ago and logged
on to the website, I noticed we have joined the trend (I had a new list of
products to talk up though). Down in the
bottom right there’s a little green rectangular box. I look at mine now and it says “Offline –
Leave a message”. Since I don’t have a “normal”
schedule, I think I’ve only seen it display its “online” message a couple of
times – it might even be a different color, I don’t remember. Click on the box. OK? If
there was the offline message when you clicked it, there’s a space to enter
your email, name and message and then you click SUBMIT. Then we get back to you as soon as possible.
In the bottom left of the chat box, it says “Options” – click
that. Again, while I’m writing this we
are offline, so my view differs slightly than if we were online. Under options you can change your name,
toggle sound, choose to email yourself a transcript of the chat once you’re
finished with a live conversation or clear the chat history altogether.
Chat with you soon!
http://www.agreensupply.com/
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